SAP Application Management Support (for brevity’s sake called as AMS) ensures seamless working of all the business processes mapped in SAP, all the output types (may it be forms or reports) and all the in-bound/out-bound interfaces are working as per the user expectations. While a lot of efforts and funds might have gone into the Implementation of SAP at a client site, but if similar amount of consideration is not given to the user training, documentation (of what has been done in the Implementation and how) and the team which would be responsible for the post-Go-Live support (either in-house or vendor’s) , the efficacy (and so the RoI) of the SAP system leaves one much to be desired!
The steps we follow to
achieve your goals
To ensure clients derive the maximum benefits from SAP Application Management Support (AMS), it’s essential to provide proactive, tailored, and strategic services that align with their business goals.
Here’s how this can be achieved:
- Understand Client Requirements
- Proactive Issue Resolution
- Continuous System Enhancements
- Customized Service Level Agreements (SLAs)
- User Training and Support
- Focus on Innovation
- Cost Optimization
- Dedicated Relationship Management
- Compliance and Security
By fostering a partnership approach, actively resolving issues, and continuously exploring opportunities for improvement, AMS can become a vital driver of value and efficiency for SAP clients.
SAP Application Management Services (AMS) involve ongoing support, maintenance, and enhancement of SAP systems to ensure they align with business objectives and operate efficiently.
Here are the key elements:
- Incident Management
- Change and Enhancement Management
- Proactive Monitoring and Performance Optimization
- Upgrades and Patches
- Data Management and Reporting
- User Training and Support
- Compliance and Security Management
- Service Level Agreements (SLAs)
- Innovation and Digital Transformation
These elements collectively ensure that SAP systems remain reliable, secure, and aligned with organizational goals, driving business growth and efficiency.
